Currently there's no way to add buttons/quick action buttons/quick reply buttons without having to add text above it. Given the size of the default window only allows 3 - 4 words per line, this quickly pushes relevant content above it down. Sometimes I just want to offer the ability to start over, or talk to an agent, without having to explain what these obvious buttons mean. It also takes up a huge amount of screen/window real estate for no good reason.