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Integration (10)
Agent & Account Management (25)
Live Chat (369)
Bot (14)
Ticket (46)
Social (13)
Knowledge Base (15)
Dynamic Info in Post-Chat Survey Rating
In the Post-Chat Greeting Message, I'd like to be able to add dynamic info (similar to in Ticketing). This way the rating question can be worded to include {Agent Name} and provide a more personalized rating to the current interaction.
0
1
Canned message Agent By Agent
Which agent used which canned message and how many times, please bring it to the reports.
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2
Ability to block countries and not just visitor ID or IP
AI bots are out in full force from other countries. Please add the ability to block countries
1
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under review
1
Views with attachment
On the ticket platform, I want to create a new view for incoming messages. I want all messages that come in with an attachment to be included in that view.
1
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under review
1
not log in
I can't log in the com100 live chat. betgoo - buse agent
0
1
Chat Logo İmage
As with the adaptive logo in the mobile view, the fact that the visually added logo can be moved and positioned as desired by the visitor entering the site will solve the discomfort of the chat logo on the screen in mobile views.
0
1
Customize the position of the buttons for Live Chat
I manually created a Campaign for Arabic and the text needs to be aligned from right to left. However, there is no option to customize and change the position for the buttons. (for example, the 'X' button)
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1
PROBLEM ADDING EMOJI
My company has emojis. I want to use these emojis in chat, but I can't add my own emojis. Can you help me please?
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1
"Group chat by campaign" In Agent Console / Chat section
it would be great if there was an option called "Group chat by campaign" in the section in this
1
1
Increase maximum size for banner image.
Increase maximum size for banner image. 100kb is too small.
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2
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