Feedback for Comm100

I'd like the ability to toggle spotlights on or off depending on the need. If we're running a specific promotion surrounding Auto Loans, being able to turn that Spotlight on during the promo period and then back off would be beneficial.

For someone who is connecting and sending Inappropriate content device blocking can be really usefull or someone who is sending pictures at least photo hiding can be good idea instead of showing all pictures without hiding

We have been adding other departments to be able to chat and not everyone needs to see every departments canned messages. We also don't want them all set up private. I'd like to see an option to have Canned Message folders available to specific departments.

Possible solutions include a delay between messages or ending the conversation when the same message is sent three times in a row, resulting in the visitor being banned, etc.

Users have requested that files can be downloaded as a .xlsx file, instead of a .csv file. Having a setting in their profile would be helpful for those that would benefit from an option like this.

If a customer chooses to get emailed their chat transcript, they will get it emailed by livechat@comm100.com If they later reply, the support team will not see it. Our suggestion is for a warning message to be present, informing the customer that it is a no-reply email.

Blackwoods Can we check the user's login? Has there been a different IP login in the last hour?

I manually created a Campaign for Arabic and the text needs to be aligned from right to left. However, there is no option to customize and change the position for the buttons. (for example, the 'X' button)

If sentiment analysis is available - will there be reporting available based off this in the future? Is there an overall 'score' at the end of the chat based off the sentiment?