Feedback for Comm100

We also need to connect social media networks like Whatsapp, Facebook, Google and Viber.

Social Integration, currently for the facebook integration, only wallpost and private messages are supported, we need the messenger ads messages to be integrated as well

WhatsApp Integration

Social Media feature: If configured, messages can be approved by Supervisors before Agents sends them.

I would like to have LinkedIn Social chatting available as most of our customers/prospects are on Linkedin compared to FB or Twitter.

I'm using Comm100 with a twilio phone number to provide customer support via sms, and that's working great- but we're semi tied to the desktop since mobile app just supports livechat right now.

It would be great if users can choose between a 12-hour and a 24-hour date format in the agent console for social media/SMS and email tickets.