Feedback for Comm100

Hi Team! I would like agents to be able to see who is viewing a conversation while they are handling it. In the past, there used to be an eye icon at the top right corner showing how many people were viewing the conversation. We could see the number of viewers in real time. If this feature still exists, I would appreciate it if you could let me know. If it has been removed, I kindly request that it be considered for future development. Best regards.

Hi team, I’m currently using Comm100 and noticed that when I try to create a new email, it opens in a new window rather than a new tab. This setup makes multitasking more difficult and disrupts my workflow. Interestingly, some of my colleagues have the tab functionality enabled, so I was hoping this could be adjusted on my side too. When I asked support, I was informed that it’s currently hard-coded to open in a new window based on previous client requests. I’d really appreciate it if you could consider offering users the choice between opening emails in a new tab or a new window. For those of us who prefer to manage everything within a single window, this would make daily tasks much smoother and more efficient. Thanks in advance!

On the ticket platform, I want to create a new view for incoming messages. I want all messages that come in with an attachment to be included in that view.

Currently, the Auto Follow Up email is sent to all recipients on the email thread, including To, Cc and Bcc. We prefer sending the Auto Follow Up to the requester only. We don't want the other contacts in the conversation to receive the follow up.

we can not edit the ticket to colleague by volume as before?

Option to print out a ticket

As the forward function for the ticket system is removed, we cannot forward our emails to any other person / department. If we just change the recipient, the attachment wouldn't be forwarded (just the text). Please insert a forward function in order to forward an email with attachments in an easy way.

Unfortunately the forward function is not visible anymore (since the latest update). we cannot forward any emails with attachements to another person / department anymore, we need to change the recipient manually and the attachment is not forwarded in this case. Please insert the forward function in order to forward emails + attachments!

The list of tickets should have a view with columns, so operator can get to know a lot of each tickets without the need of entering into each one. These would ease the selection of tickets, and the monitoring of operator's work. As it was before, when we were able to customize this view.

Open several tickets at the same time, right clicking on it (open on a separate tab). This would ease the review of tickets, and the decision of merging tickets.