"To see how many people are viewing the conversation"
Hi Team!
I would like agents to be able to see who is viewing a conversation while they are handling it. In the past, there used to be an eye icon at the top right corner showing how many people were viewing the conversation. We could see the number of viewers in real time. If this feature still exists, I would appreciate it if you could let me know. If it has been removed, I kindly request that it be considered for future development. Best regards.
Terry Jin (Comm100)
Thank you for your message. It wasn't available in our ticketing system, but it's a good feature request. We will add it to our requirement list and consider implementing agent collision detection features, allowing agents to see who is editing or viewing the same ticket.