Default agent template and permissions
under review
T
Tom Seelbach
We should have an option to set the default parameters that are used when creating a new agent. i.e. parameters such as: Title, password, groups and permissions should be configurable in a default template.
Every time when i create a new agent i need to set all these manually and after the agent is created i need to manually amend the permissions as they are wrong and don't reflect the permissions of the "All agents" group.
my "All operators" group for example has "Join chats" disabled, but every new agent that i create has this option enabled, and some others which are disabled in the "All operators" group
Terry Jin (Comm100)
under review
Terry Jin (Comm100)
Currently, our agent's permission is a combination of the Agent personal permission and Group permissions. As an account admin, you can always check an agent's effective permissions with one click. We may consider the approach to create agent is which is roles-based. The default agent has no permissions and must attach to a role when creating a new agent.