Support for automated messages sent on behalf of an agent to keep the conversation going on while the agent is busy
planned
Michał Dudziński
A feature request for auto messages that can be configured based on triggers like time elapsed since the last message from the agent or since the conversation started.
The configured messages should support the same dynamic info as canned messages. Perhaps the messages could be shared or come from the same pool.
ChatMan
been planning this since 2018 bravo, flash!
T
Tom Seelbach
We've also requested this many times over the years. Most other chat platforms offer this feature.
T
Tony Sandhu
A customer would like to send an automatic message if their agent is unable to reply within X # of seconds.